0871 911 7012
Calls cost 13p/min plus your phone company's access charge.
James Russell Customer Support & Service
To contact customer support please call 0871 911 7012. Calls cost 13p per minute plus your phone company's access charge.
We are available 7 days a week between 8.00am and 8.00pm and our customer service enquiry line is available from Monday to Friday between 9.00am and 5.00pm.
Required fields are marked with an *.
Other ways to get in touch
Telephone: * 0871 911 7012
Fax: 0871 911 7040
To place an order please use our order hotline 0871 911 7012. We endeavour to respond to email communication within 2 working days. Calls cost 13p per minute plus your phone company's access charge.
Our order hotline is available 7 days a week between 8am and 8pm and our customer service enquiry line is available from Monday to Friday between 9.00am and 5.00pm.
James Russell will endeavour to acknowledge any complaints within 5 working days. All complaints will be handled within a 7 day timescale from the date of acknowledgement. Should a complaint take any longer than this customers will be notified.
Making A Purchase
Making a purchase could not be easier. Just browse our catalogue, click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need, to be able to satisfy the order. We accept the following: Switch, Visa and MasterCard.
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Postage & Delivery
ALL Mainland UK (including N.I.) orders incur £6.99 P&P with the exception of some in-paper offers, which have differing postage costs. Heavy items incur £9.95 P&P. Unfortunately, we are unable to deliver to the Channel or Scilly Islands and overseas.
N.B. Delivery times do not include Bank Holidays.
All of our products are covered by a 30 day warranty. If you are not completely satisfied with your purchase for whatever reason simply return to us (unused) within 30 days and we will refund you in full.
Our prices include VAT at 20%.
© 2011 James Russell, a division of BVG Group Ltd. All Rights Reserved. * Calls cost 13p per minute plus your phone company's access charge.