James Russell Customer Support & Service

To contact customer support please call 0871 911 7012. Calls cost 13p per minute plus your phone company's access charge.

We are available 7 days a week between 8.00am and 8.00pm and our customer service enquiry line is available from Monday to Friday between 9.00am and 5.00pm.

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General Sales Order











Other ways to get in touch

Email: customerservice@james-russell.co.uk

Telephone: * 0871 911 7012

Fax: 0871 911 7040

Postal Address:
James Russell
Unit 6
Industrial Estate
Brecon
LD3 8LA

To place an order please use our order hotline 0871 911 7012. We endeavour to respond to email communication within 2 working days. Calls cost 13p per minute plus your phone company's access charge.

Our order hotline is available 7 days a week between 8am and 8pm and our customer service enquiry line is available from Monday to Friday between 9.00am and 5.00pm.

Customer Complaints

James Russell will endeavour to acknowledge any complaints within 5 working days. All complaints will be handled within a 7 day timescale from the date of acknowledgement. Should a complaint take any longer than this customers will be notified.

Making A Purchase

Making a purchase could not be easier. Just browse our catalogue, click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need, to be able to satisfy the order. We accept the following: Switch, Visa and MasterCard.

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Postage & Delivery

ALL Mainland UK (including N.I.) orders incur £6.99 P&P with the exception of some in-paper offers, which have differing postage costs. Heavy items incur £9.95 P&P. Unfortunately, we are unable to deliver to the Channel or Scilly Islands and overseas.
N.B. Delivery times do not include Bank Holidays.

Cancellation Rights

All of our products are covered by a 30 day warranty. If you are not completely satisfied with your purchase for whatever reason simply return to us (unused) within 30 days and we will refund you in full.

Tax Charges

Our prices include VAT at 20%.


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© 2011 James Russell, a division of BVG Group Ltd. All Rights Reserved. * Calls cost 13p per minute plus your phone company's access charge.